Guests must be 18 years or older. Upon check-in, all members are required to produce a Government-approved ID with a photo. Ensure you receive a reservation confirmation via email when making a reservation.

We will do our best to accommodate special requests, but they are subject to availability. Early check-in is based on availability.

Smoking is prohibited inside the rooms. All rooms have balconies where smoking is allowed. Report any objectionable odors to the Front Desk staff immediately. We ask that guests avoid using strong-smelling products that might require special cleaning services.

Guests are not permitted to cook in their rooms using appliances such as hot plates, toasters, or rice cookers. Violations of this policy may result in additional charges for cleaning or damages.

Check-out is at 11:00 a.m. Late check-out may incur additional fees.

Guest Rooms found with waste strewn around, in complete disorder, and/or “trashed” will be subject to maintenance deep cleaning fee, administration fee and/or third party fees. .

Guests are requested to lock the door of their rooms when going out and going to bed. For the convenience of the Guest, Electronic safety lockers are provided in the room to store any valuables. If the guests are unable to open the Locker due to incorrect code set by themselves, a Master Key will be needed. This key is handled only by the owner. Last minute requests to open the locker may not be available if the owner isnt at the premises. Any loss or inconvenience caused to the guest due to unavailability of the Master Key is deeply regretted, Palm Grove Cottages shall not assume liability or responsibility for any losses. Before using the Electronic Locker please make sure it is fully functional. The Management will not in any way whatsoever be responsible for any loss / or damage to the Guest's belongings or any other property from either the hotel room or the locker or any other part of the hotel for any cause whatsoever including theft of pilferage.

Lost & Found items are held for 14 days while we attempt to contact the guest. If guest contact information is incorrect or not provided and we are unable to contact the guest during the 14 days holding period, the unclaimed item(s) may be discarded.

No pets or strays are allowed in the premises.

Damage to rooms, fixtures, furnishing and equipment including the removal of electronic equipment, linen, art work, etc. will be charged of full and new replacement value plus any shipping and handling charges. Damage to mattresses and linen including; towels, mattress pads, sheets, bedspreads, blankets resulting from the use of body oils, make-up, shoe-polish, etc. will result in a charge for the special cleaning, repair or replacement of the damaged article. Any damage to hotel property, whether accidental or wilful, is the responsibility of the registered guest for each particular room.

Registered guests of legal age who choose to bring their own alcoholic beverages must consume those in their room. Outside alcohol is not allowed in public areas or the restaurant.

As a registered guest, you are responsible for behaving in a decent and responsible manner wherein you do not disturb the peace of other guests. Talking loudly, making noise, talking from one room to another, closing door loudly, disturb the peace of other guests, is unable to properly supervise their children at all times, exceed the maximum allowable occupancy of the room, fails to abide by the reasonable standards or policies established by Palm Grove Cottages – Leisure Resort for the operation and management of our hotel we reserve the right to admission.

Palm Grove Cottages – Leisure Resort enforces a No Party Policy at all times. No parties, loud disturbances and/or noise-nuisance are allowed or tolerated on these premises. In the event of a disturbance, one request (warning) will be given to reduce the noise. If our request is not followed, the guest will be asked to leave the hotel without a refund. Guest(s) is responsible for all persons visiting. Non-Registered visitors are only permitted until 10:00 P.M. If found with unregistered visitor(s) after 10:00 P.M. your stay will be considered a party. Guests should be registered at the time of check-in.

No visitors are allowed in the guest room. Visitors must notify Front Desk upon their arrival. Visitors must be accompanied by the registered guest at all times. As a registered guest, you are responsible for your visitor at all times.

Children should be under the supervision of their parents at all times. For safety reasons, please do not leave children unattended in the rooms or allow them to roam the hotel property unsupervised. Parents will be held liable for any damages caused by their children at the property. Children 6 and above will be charged an extra fee per day.

Room keys are issued to the registered guest(s). No room keys will be issued to youth under 18 at any time. Please return room keys to Front Desk at Check-out. Loss of a room key will levy extra charges.

Parking space for vehicles is only upon prior request and limited. All vehicles are parked at the risk of the owner. Palm Grove Cottages – Leisure Resort shall not assume liability or responsibility for any vehicle, occupants, or contents while operated or parked on the hotel property. If a vehicle is left in the hotel parking lot after the guest has departed without the written consent of the hotel, the hotel reserves the right to have the vehicle towed at the owner’s expense. No vehicle washing or repairs on hotel premises.

Nothing here in above shall continue or be deemed to constitute, or create any tenancy or subletting, or any other right to interact in the hotel premises or any part of portion thereof, in favour of any Guest or resident or visitor, and the Management shall always be deemed to be in full and absolute possession of the whole hotel premises.

Photographs and videos taken in the hotel for commercial purposes is illegal. If you wish to take photographs, videos in any form for commercial purposes, written permission will have to be obtained from the management.

If under any circumstance a guest acts in a disorderly fashion as to disturb the peace of other guests; is unable to properly supervise their children at all times, seeks to use the hotel for an unlawful purpose; seeks to bring into the hotel: an unlawfully possessed firearm; or something, including an explosive or hazardous or toxic substance, that is unlawful to possess and that may be dangerous to other persons; destroys, damages, defaces, or threatens harm to hotel property or guests; causes or permits persons to exceed the maximum allowable occupancy of room, refuses to abide by the reasonable standards or policies established by Palm Grove Cottages – Leisure Resort for the operation and management of our hotel we reserve the right to admission. QUIET HOURS: 10:00 p.m. to 9 a.m. If you become aware of a disruptive guest, please contact Front Desk staff immediately.

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